The Novant Health South Park Family Physicians staff wants you to understand the policies for prescriptions and refills. New prescriptions cannot be issued over the phone. The physician must see the patient first to ensure that we are treating the illness properly.
In general, the doctor will write prescriptions at the time of the office visit with enough refills to last until the next time you are expected to return for an office visit. If there are no refills remaining for your ongoing prescription, it means that you are due for a visit and you should make an appointment prior to the expiration date of the prescription. We will extend those prescriptions for a limited time by phone if you cannot get into the office prior to the expiration of the prescription.
Allow 48 hours for phone-in prescription refills. We also ask that you provide the following information: your name, drug name, strength, dosage, frequency and pharmacy phone number. We cannot provide refills during hours that the office is closed.
We do not refill prescriptions that are generated by automatic fax from local pharmacies. By law, we cannot refill prescriptions if you have not been seen in the office for more than one year.