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South Park Family Physicians
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FAQs

Listed here are some of the most frequently asked questions about our office.

Where is your office located?

Our office is located in the heart of the SouthPark area in Charlotte. Our address is 6324 Fairview Road, Suite 201. We are located in the Azalea building on Fairview Road directly across the street from Nordstrom's department store. There is a stoplight on Fairview Road at our building entrance, which will help facilitate easy entry and exit.

How do I get to your office from Highway 51?

Turn onto Johnston Road from Highway 51. After you pass the Burger King on your left, Johnston Road will become Park Road. Continue for several miles. Turn right on Fairview Road. Continue for several blocks. After you cross Barclay Downs Drive and pass Bank of America on your right, SouthPark Mall will be on your left. Our building will be on your right at a traffic light, directly across the street from Nordstrom at SouthPark Mall.

How do I get to your office from Providence Road?

Coming from either direction, turn on Fairview Road. After you pass Phillips Place on your left, you will cross Sharon Road. SouthPark Mall will be directly on your right. Get in the left turn lane. Our building will be on your left at the next traffic light, directly across the street from Nordstrom at SouthPark Mall.

How do I get to your office from Fort Mill?

From Fort Mill, take Interstate 77 North to Charlotte. Take Exit 5 and turn right on to Tyvola Road. Continue for several miles. After you cross Park Road, Tyvola Road will become Fairview Road. After you cross Barclay Downs Drive and pass Bank of America on your right, SouthPark Mall will be on your left. Our office will be on your right at a traffic light, directly across the street from Nordstrom at SouthPark Mall.

Where can I park at your office?

Once you turn into the driveway for the Azalea building, parking is available on your left or at the rear of the building. Our office is at the street level (elevator - lobby level). If you enter at the front, you will be on our floor. The rear entrance is at ground level (elevator - LL) and is handicapped accessible. If you use the rear entrance, take the elevator one floor up. We are located in Suite 201.

Is there handicap access?

The building is handicap-accessible at the rear of the building. You will need to take the elevator up one floor to our office.

What if I become ill after-hours or on a weekend or holiday?

For illness needing attention before the office is next open, call our regular phone number 704-384-0588 and you will be instructed how to contact a triage nurse.

What if I have an emergency?

For after-hours emergencies, call 9-1-1 if your life is in danger. Be sure to notify us and your insurance company of any hospital visits.

Will you take care of me in the hospital?

Novant Health has a team of in-hospital specialists, Novant Health Inpatient Care Specialists, that will admit and care for all our patients while in the hospital. They communicate with us about admissions and discharges, send us copies of notes, and they have access to our records. We can discuss questions with them and we believe the patients benefit by having a hospital specialist who is dedicated to their inpatient care and is available all of the time.

When are lab results reported?

All lab results are reviewed by your physician as soon as they are available. Abnormalities of major significance are reported by phone immediately upon review. Other lab results will be mailed to you after being reviewed. This generally takes from one to three weeks, depending on the study ordered.

Should I call for my lab results?

In general, you will not need to call for your lab results. However, if you have not heard from us after four weeks after having a test done, call us so that we can check on the status of your test.

Do I need to fast before my exam or test?

Our policy is to ask you to fast for certain tests such as blood sugar or cholesterol. For annual physical exams, we ask that you contact our office prior to your appointment so that your lab tests can be completed prior to your appointment with your doctor. For conditions like diabetes or high cholesterol, you will often be asked to have quarterly or semi-annual blood draws prior to your next appointment. To fast means no food (you can have water) for 8 – 12 hours prior to your test.

Should I take my medicines before an office visit?

We want you always to take medicines before a visit, even if you are fasting. The exception is for diabetes. If you are fasting and have diabetes, do not take your blood sugar medicine.

Should I bring my medicines to the office visit?

We want our patients to know the names and doses of their medicines. To be sure of your medication regimen, bring all your medicine bottles—including medicines from other providers—and non-prescription medications and supplements, to your visits.

How do I prepare for a stress test at the hospital or the cardiologist's office if referred by you?

Certain medications may need to be omitted before a stress test: ask your provider about that. Some stress tests performed by other providers not in our office ask that you consume no caffeine-containing products for 24 hours before the test. The scheduler can tell you if your test is of that type. Wear loose fitting clothing and comfortable shoes that will enable you to walk vigorously on a treadmill.

How do I use the automated phone system when the office is closed?

After hours, you will be instructed to call 9-1-1 for a life-threatening emergency. For urgent medical problems needing attention before the next business day, call our office at 704-384-0588 and you will be transferred to the triage nurse helpline. For all other concerns (appointments, refills, general medical questions, etc.), we ask that you call the office the next business day.

How do I have my medical records sent to another practice?

To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records is time consuming, and we ask you to allow two weeks to complete that work.

What if I have a question after hours?

Our after-hours phone system is focused on dealing with urgent health problems. You can call our office during business hours for refill and appointment requests or billing information.

Request appointment
Call for an appointment 704-384-0588

Location

Hours

Monday to Thursday: 7:45 a.m. to 6:00 p.m.

Friday: 7:45 a.m. to 5:00 p.m.