Billing & insurance
Here is useful information related to billing, insurance, payment waivers, and Medicare policies.
All insurance co-payments are due at the time of service. If we do not have a contracted arrangement with your health insurance plan or you are unable to present your health insurance card at the time of your appointment, you will be expected to pay in full at the time of service. We do not generate or handle bills out of our office. Billing questions may be directed to Novant Health Customer Service at 704-384-7830 or 855-803-3742 between the hours of 8:00am to 5:00pm, Monday through Friday.
Online bill pay
For your convenience, you can pay bills from your doctor's office online. This service allows you to pay your bills quickly and securely.
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Billing for tests
All insurance co-payments and deductibles are due at the time of service. You may receive a separate bill for your laboratory work. Labs and other tests performed outside our office will be billed by the entity performing the test.
We accept assignment for most major insurance plans. See below for a list of accepted insurances. Please also contact your insurance carrier to confirm that Novant Health South Park Family Physicians is a provider.
We are a participating provider with Medicare for existing patients only.
Some tests deemed necessary for your care may not be covered by Medicare or your insurance company. If this is the case, you will be informed of the test and the reasons for performing it. You will then be asked to sign a waiver stating the possibility of non-coverage was explained to you and that you may be billed for the test. ABN waivers are specific for Medicare.