Here is information about office policies including office hours, check-in, procedures for new patients, and scheduling or canceling visits.
Appointments are scheduled during regular business hours of 8:00am to 5:00pm. Call 704-384-0588 to schedule your appointment. Tell the scheduler what your needs are when you call for an appointment so that we can best schedule your visit. At the time of the visit, try to limit your visit to only those concerns for which you were scheduled.
Our office welcomes new patients, especially family members and children of our established patients. You can call 704-384-0588 between the hours of 8:00am and 12:00pm and 1:00pm to 5:00pm, Monday through Friday, to schedule your new patient appointment. We advise that you check with your health insurance provider to verify that our office is listed on your insurance plan. Most insurance companies provide an 800-number on the member's card to assist you with that information.
We ask that new patients arrive 30 minutes prior to the scheduled visit to complete a registration form and a history form. You may complete these before the visit by downloading, printing, and completing the pre-registration and past medical history forms prior to your appointment. Remember to bring your health insurance card to your appointment. It will also be very helpful to have your previous medical records sent to our office prior to your visit as this will aid the physician with your treatment. We can fax or send you a Release of Medical Information form for you to send or fax to your past physicians.
Our office hours are Monday – Friday 8:00am to 5:00pm. We are closed on weekends and major holidays (New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day). We close at noon on Christmas Eve and New Years Eve.
Confirmation & cancellation
If you must cancel your appointment, please let us know as soon as possible. We strive to offer timely and quality medical care so we appreciate you letting us know if you will not be able to make your appointment. This will ensure that another patient can have your appointment time. You will receive a confirmation phone call the day before your appointment. Note the information carefully and respond to us immediately, if necessary.
If you miss an appointment scheduled for you, here is our policy:
- Cancellations should be made at least 24 hours before scheduled appointment.
- The patient will be notified in writing for first and second missed appointments. The notification will specify information about dismissal (as a patient of Novant Health South Park Family Physicians) for repeated missed appointments.
- The patient will be dismissed after three missed appointments.
- Consistent administration of this policy will pertain to all patients for repeated no-show appointments.
We feel strongly about the importance of keeping appointments for two reasons: first, the appointments are scheduled for your care and we do not want your care to be interrupted; second, our schedules are busy and if you do not keep a scheduled appointment another patient could have used that time. Therefore, if you must miss your appointment, unless it is an emergency, please let us know 24 hours ahead so we may offer the time to another patient.
For a life-threatening emergency, dial 911 immediately. We provide an after-hours answering service for urgent medical problems. We ask that routine questions, prescription refills, and non-emergency appointments be made during regular business hours. If hospitalization is required, a team of in-hospital specialists will provide your care until you are discharged. We will make every effort to visit you during your hospitalizatoin to ensure that your needs are being met.
We are closed on New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day. We generally close at noon on Christmas Eve and New Years Eve. Should you need us on one of these days, you can call our office at 704-384-0588 and you will be connected to the on-call nurse and physician network for further assistance.
All insurance co-payments and deductibles are due at the time of service. If we do not have a contracted arrangement with your health insurance plan, you will be expected to pay in full at the time of service.